- Introduction
1.1. These Terms and Conditions (“Terms”) govern the sale of goods and services by Stockman Marine & Domestic Joinery (“we”, “us”) to the customer (“you”).
1.2. By placing an order, you agree to these Terms.
- Estimates and Orders
2.1. Estimates are valid for 30 days.
2.2. Orders are accepted upon receipt of a signed order form or written confirmation.
2.3. We may reject any order without explanation.
2.4. We will perform services as described in the estimate. Additional work will incur extra charges.
2.5. Changes to quantities or specifications are not binding unless confirmed in writing by us and may incur extra charges.
2.6. All prices and timelines in the estimate are approximations. Actual costs and completion dates may change after final negotiations or due to unforeseen circumstances, including increased material costs or extended labour time. Any additional costs will be added to invoices.
- Prices and Payment
3.1. Prices are in GBP and include VAT unless specified otherwise.
3.2. Deposit for Materials:
- A 30% deposit of the total estimate is required, before work commences, to cover initial costs.
- For projects requiring high-value materials or bespoke elements, a higher deposit or full material payment may be required (this will be agreed upon in advance).
3.3. Invoicing:
- Labour and any additional materials or material costs exceeding the deposit will be invoiced weekly to ensure steady progress and cash flow.
3.4. Final Invoice & Materials Deposit Adjustment:
- Any unused funds from the deposit will be deducted from the final invoice.
- The final invoice will be issued upon completion of work, accounting for all labour and material adjustments.
3.5. Payment Terms:
- All invoices are due for payment within 7 days unless otherwise agreed.
- Late payments may be subject to additional charges.
- Payment Details
4.1. Bank Account:
- Account Name: Stockman Joinery
- Sort Code: 40-44-34
- Account Number: 82067919
4.2. VAT Registration: 443489961
4.3. Payment Methods: Cash or electronic payment.
4.4. Late Payments:
- Invoices must be paid within 7 days of receipt. If payment is not received by the due date, a 10% late fee will apply, and a new invoice will be issued with fees. A 10% late fee applies every 7 days an invoice remains unpaid.
- Delivery and Installation
5.1. Dates provided are estimates and may change.
5.2. Ensure clear access for delivery and installation.
5.3. Risk passes to you upon delivery.
- Cancellation and Returns
6.1. Orders can be cancelled within 14 days, subject to a cancellation fee.
6.2. Custom-made items can’t be returned unless faulty or not as described.
6.3. Report faulty goods within 7 days for repair or replacement at no extra cost.
6.4. If an order is cancelled after materials have been purchased, you will be liable for the cost of those materials, and this amount will be deducted from any refund due. If the cost of materials exceeds the deposit paid, you will be invoiced for the difference.
6.5. To secure your booking and allow us to proceed with planning and purchasing materials, a deposit is required. This deposit is non-refundable but may be partially refunded under the following conditions:
Cancellation Before Materials Are Ordered: If you cancel the project before materials are ordered or work has commenced, we will refund a portion of the deposit, reflecting the amount not yet spent on materials or pre-committed costs.
Cancellation After Materials Are Ordered or Work Has Begun: If you cancel after materials have been purchased or work has begun, the deposit may not be refunded, as we may have already committed resources and incurred costs on your behalf.
Late Cancellations: For cancellations within 14 days of the agreed start date, we reserve the right to retain the full deposit to cover the loss of revenue due to the secured dates and preparation time.
We will notify you if any part of the deposit is refundable within 7 days of cancellation.
- Warranties
7.1. Goods and services are warranted free from defects for 12 months from delivery.
7.2. Excludes wear and tear, misuse, and improper maintenance.
- Liability
8.1. Liability is limited to the price paid for goods or services.
8.2. No liability for indirect, consequential, or special losses.
- Intellectual Property
9.1. Designs, drawings, and materials remain our property and cannot be reproduced without permission.
- Data Protection
10.1. Personal data is handled according to GDPR and our Privacy Policy.
- Governing Law
11.1. Terms are governed by English and Welsh law.
11.2. Disputes are subject to the exclusive jurisdiction of English and Welsh courts.
- Publicity and Photography
12.1. We may photograph our work for marketing purposes.
12.2. Photos may be used on our website and social media.
12.3. Notify us in writing if you do not wish for your property to be photographed.
- Health and Safety
13.1. Both parties must comply with health and safety regulations during installation.
- Subcontracting
14.1. We may subcontract work but remain responsible for quality.
- Force Majeure
15.1. We are not liable for delays or failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, extreme weather, strikes, supply chain disruptions, or government actions.
15.2. If weather conditions make it unsafe or unsuitable to carry out work, we reserve the right to suspend operations until conditions improve. Any resulting delays will be communicated, and revised timelines will be agreed upon where necessary.
- Retention of Title
16.1. All goods supplied by Stockman Marine & Domestic Joinery remain our property until full payment has been received.
16.2. If payment is not made in full by the due date, we reserve the right to recover the goods, and you agree to grant us access to your premises to do so if necessary.
16.3. Risk in the goods passes to you upon delivery, but ownership is retained by us until payment is settled in full.
16.4. You must not sell, transfer, or dispose of the goods until ownership has passed to you.
